Week 3 · Team Norms
Five daily scenario quizzes (10 questions each) plus a weekly gate. Each question gives you a real situation — a Slack message, email, call transcript, or inbound client/member note — and asks what our team norms say to do, and who to keep in the loop. Dailies pass at 80%, the gate at 90%. Claude grades each answer and points you back to the norm it tests. Quizzes unlock in order.